Shipping & Delivery Policy

1. Nature of Services

1.1 — XIMPEX provides digital and consultancy services related to export management. All services are delivered electronically or through remote consultations.

1.2 — No physical goods are shipped as part of our service offerings. There are no shipping charges, courier deliveries, or physical product dispatches associated with any purchase made on our platform.

1.3 — This policy describes how our digital services and deliverables are provided to clients after purchase.

2. Delivery Timelines

The following timelines apply from the date of successful payment and completion of the onboarding process:

2.1 eXhibit Package (₹25,000 one-time)

2.1.1 — Onboarding call scheduled within 48 hours of payment.
2.1.2 — Professional export website: First draft within 10 working days; final delivery within 15–20 working days.
2.1.3 — Social media setup and initial 12 posts: Within 10 working days.
2.1.4 — Market selection report (EARTH methodology): Within 7–10 working days.
2.1.5 — Marketing collateral and company profile: Within 15–20 working days.

2.2 eXplore Plan (₹35,000/month)

2.2.1 — Onboarding and campaign setup: Within the first 7 working days of the subscription.
2.2.2 — Monthly lead reports: Delivered on or before the 25th of each month for the current billing cycle.
2.2.3 — Weekly activity updates: Every Friday via email and/or WhatsApp.
2.2.4 — BANT-qualified leads: Shared on a rolling basis as they are generated and verified.

2.3 eXpress Plan (₹50,000/month)

2.3.1 — All eXplore deliverables as described in Section 2.2.
2.3.2 — Documentation consultation responses: Within 2 working days of client query.
2.3.3 — Insurance and freight consultation: Proposals delivered within 5 working days of requirement submission.
2.3.4 — Monthly deliverable summary: Provided at the end of each billing cycle.

2.4 eXchange & eXecute Plans (Annual)

2.4.1 — Detailed project plan with milestones: Finalised within 10 working days of onboarding.
2.4.2 — Deliverables as per the agreed project plan, with quarterly performance reviews.
2.4.3 — Dedicated point of contact assigned within 48 hours of payment.
2.4.4 — eXecute plan clients receive a dedicated export manager with weekly check-in calls.

2.5 Market Finder Reports

2.5.1 — Basic Report (₹499): Delivered within 3 working days via email.
2.5.2 — Advanced Report (₹999): Delivered within 3–5 working days via email.
2.5.3 — Premium Report (₹1,999): Delivered within 5 working days via email and client dashboard (when available).

3. Delivery Methods

All services and deliverables are provided through one or more of the following channels:

3.1 — Email: Reports, documents, invoices, and formal communications are delivered to the email address registered with your account.

3.2 — WhatsApp: Quick updates, lead notifications, and informal communication as agreed during onboarding.

3.3 — Client Dashboard: Access to reports, lead data, and analytics through your XIMPEX account (when available).

3.4 — Video Calls: Onboarding sessions, strategy discussions, quarterly reviews, and consultations conducted via Google Meet, Zoom, or Microsoft Teams.

3.5 — Cloud Storage: Large files, design assets, and website files shared via Google Drive or similar platforms with appropriate access controls.

4. Ongoing Service Deliverables

4.1 — For subscription-based plans (eXplore, eXpress, eXchange, eXecute), services are delivered on a continuous basis throughout the active subscription period.

4.2 — Specific deliverables, their format, and delivery schedule are documented in the project plan agreed upon during the onboarding process.

4.3 — Any changes to the agreed deliverable schedule will be communicated in advance and require mutual agreement.

5. Delays and Notifications

5.1 — In the event of any delay in delivering agreed services or reports, XIMPEX will notify the client within 48 hours of becoming aware of the delay.

5.2 — The notification will include the reason for the delay and a revised delivery timeline.

5.3 — Common causes of delay include high volume of concurrent projects, dependency on third-party data sources (UN Comtrade, DGCIS), public holidays, and force majeure events.

5.4 — Delays caused by the client (see Section 6) will not constitute a breach of delivery timelines on the part of XIMPEX.

6. Client Cooperation

Timely delivery of our services depends on the client providing the following in a timely manner:

6.1 — Company information, product details, certifications, and branding assets required for website development and marketing collateral.

6.2 — Target market preferences, pricing information, and product specifications required for market research and lead generation.

6.3 — Feedback and approvals on drafts, designs, and reports within the agreed review periods (typically 3–5 working days).

6.4 — Export-related documents (IEC certificate, GST registration, product test reports, etc.) required for documentation services.

6.5 — Availability for scheduled calls, meetings, and reviews.

6.6 — Failure to provide required information or approvals within agreed timelines may result in proportional delays to the delivery schedule, for which XIMPEX shall not be held responsible.

7. Acceptance of Deliverables

7.1 — Upon delivery of any milestone or deliverable, the client has 5 working days to review and provide feedback or raise concerns.

7.2 — If no feedback is received within 5 working days, the deliverable shall be deemed accepted.

7.3 — Revision requests must be within the original scope of work. Additional scope requests will be treated as change orders and may incur additional charges.

8. Contact Information

For any questions regarding service delivery or this policy: